Return & Refund Policy

At NoLabels, we understand that sometimes products might not meet your expectations, and we want to ensure a smooth returns process for you. Here's everything you need to know about our hassle-free returns:

NOTE: Please be aware that sale products are not eligible for returns or exchanges.

Returns Period

We offer a 4-days hassle-free returns period starting from the date of delivery. Once you've initiated a return, you'll have an additional 4-5 days to send the product(s) back to us.

Reverse Pick-Up Services

For your convenience, we provide reverse pick-up services. When returning a product, a reverse shipment fee of Rs 250 will be deducted from the refund per order, regardless of the number of items within the order. This means you'll only have a single deduction of Rs 250 for the entire order, not for each individual clothing item.

Pick-Up Attempts

Our courier partner will attempt pick-up twice. In case the pick-up is unsuccessful, you'll need to send the shipment back to our company address. Reverse Pick Up availability is subject to your area pin code.

Return Condition

To ensure a successful refund, please return the product(s) in the same condition as they were shipped. If the products show signs of wear or are returned in poor condition, a refund won't be provided.

Refund Process Only Via Store Credits

After we receive your return, please allow up to 7 days for processing. Please note that we provide refunds via store credit only, which means you can use these credits for another purchase.

Shipping Charges

Shipping charges are non-refundable.

Customer Support

For any issues, our customer support portal is available to assist you. 

You can also reach out to us via email at team@nolabels.in or through Instagram @Nolabels_in

For faster responses, feel free to message us on +91-9779820075. Our support team is available from Monday to Friday, 11 am to 6 pm. Queries will be addressed on priority the next day.

Cancellations

Cancellations are only possible before the order has been dispatched from our warehouse.

Refunds For Deals

When returning an item that was purchased during sale or using a promo code, only the product price paid by you will be refunded. Discounted or sale amount will not be refunded.

Self-Shipping for Returns

In case your pincode is non-serviceable for reverse pick-up, you'll need to courier the product(s) to our warehouse address. In that case there will be no deduction of reverse pickup charges. You will get the full product amount as store credit. 

Product Damage or Discrepancy 

If you receive a damaged product or if it doesn't meet the standards upon delivery, promptly contact us within 1 day at team@nolabels.co.in with the details, and we'll assist you accordingly.

At NoLabels, your satisfaction is our priority. We aim to process refunds as quickly as possible, usually within 10 working days from confirmation of your eligibility. We're here to help, so don't hesitate to get in touch with us for any inquiries.

Thank you for choosing Nolabels! To initiate a return, click here.