Return & Refund Policy
At NoLabels, we understand that sometimes products might not meet your expectations, and we want to ensure a smooth returns process for you. Here's everything you need to know about our hassle-free returns:
NOTE:
- Kindly note that items purchased on sale cannot be returned or exchanged.
- Customers should note that the exchange and return policy can only be applied once for the same order number.
- Please make a Video Clip or Photo of packing the product and share it with us when returning the product.
- Please note that discounts and promotional offers are not applicable to items that are being exchanged or returned.
- Returns and Exchanges are not accepted for accessories, including bracelets, earrings, belts, sunglasses, and handbags.
Returns Period
We offer a 4-days hassle-free returns period starting from the date of delivery. Once you've initiated a return, you'll have an additional 4-5 days to send the product(s) back to us.
Reverse Pick-Up Services
For your convenience, we provide reverse pick-up services. When returning a product, a reverse shipment fee of Rs 250 will be deducted from the refund per order, regardless of the number of items within the order. This means you'll only have a single deduction of Rs 250 for the entire order, not for each individual clothing item.
Pick-Up Attempts
Our courier partner will attempt pick-up twice. In case the pick-up is unsuccessful, you'll need to send the shipment back to our company address. Reverse Pick Up availability is subject to your area pin code.
Return Condition
To ensure a successful refund, please return the product(s) in the same condition as they were shipped. If the products show signs of wear or are returned in poor condition, a refund won't be provided.
Refund Process Only Via Store Credits
After we receive your return, please allow up to 7 days for processing. Please note that we provide refunds via store credit only, which means you can use these credits for another purchase.
Shipping Charges
Shipping charges are non-refundable.
Customer Support
For any issues, our customer support portal is available to assist you.
You can also reach out to us via email at team@nolabels.in or through Instagram @Nolabels_in
For faster responses, feel free to message us on +91-9779820075. Our support team is available from Monday to Friday, 11 am to 6 pm. Queries will be addressed on priority the next day.
Cancellations
Cancellations are only possible before the order has been dispatched from our warehouse.
Refunds For Deals
When returning an item that was purchased during sale or using a promo code, only the product price paid by you will be refunded. Discounted or sale amount will not be refunded.
Self-Shipping for Returns
In case your pincode is non-serviceable for reverse pick-up, you'll need to courier the product(s) to our warehouse address. In that case there will be no deduction of reverse pickup charges. You will get the full product amount as store credit.
Product Damage or Discrepancy
If you receive a damaged product or if it doesn't meet the standards upon delivery, promptly contact us within 1 day at team@nolabels.co.in with the details, and we'll assist you accordingly.
At NoLabels, your satisfaction is our priority. We aim to process refunds as quickly as possible, usually within 10 working days from confirmation of your eligibility. We're here to help, so don't hesitate to get in touch with us for any inquiries.
Thank you for choosing Nolabels! To initiate a return, click here.
